Refund policy

At Caremsd, customer satisfaction is important to us. We want you to have a positive shopping experience. Please read our Return and Refund Policy carefully to understand the conditions and procedures for returns and refunds.

1. Right of Withdrawal

For products subject to the applicable legal right of withdrawal, customers have 14 calendar days to notify us of their decision to withdraw from the purchase, in accordance with applicable regulations.

To exercise this right, please contact us at contact@caremsd.shop and clearly state your intention to withdraw from the purchase.

2. Return Conditions

To ensure a smooth return process, returned products should:

• Be unused and in their original condition.

• Be returned with their original packaging, where reasonably possible.

• Include all accessories, labels, and documentation supplied with the product.

These conditions do not affect any mandatory consumer rights under applicable law.

3. Non-Returnable Products

Certain products may be excluded from the legal right of withdrawal where permitted by applicable law.

These may include:

• Products that deteriorate or expire rapidly.

• Products specifically excluded under applicable consumer protection regulations.

4. How to Request a Return

To request a return, please follow these steps:

1. Contact our customer support team at contact@caremsd.shop.

2. Provide your order number and the details of the product you wish to return.

3. Clearly explain your reason for requesting a return.

4. Follow the return instructions provided by our team.

Please do not send any products back before contacting us.

5. Refunds

Once your return request has been approved and the returned product has been received or the required evidence has been provided, we will review your request.

Approved refunds will be issued using the original payment method, unless otherwise agreed or required by law.

Refund processing times may vary depending on your payment provider or financial institution.

Where the legal right of withdrawal applies, refunds will be processed within the time limits required by applicable law.

6. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

Please provide:

• Your order number.

• A description of the issue.

• Photographs showing the damage or incorrect product, if applicable.

Our team will review your request and provide an appropriate solution in accordance with applicable consumer protection laws.

7. Return Shipping Costs

Return shipping costs will be handled in accordance with applicable law and the circumstances of the return.

If a product is defective, damaged, or incorrectly supplied, Caremsd will address the issue in accordance with applicable consumer protection requirements.

8. Contact Information

If you have any questions about our Return and Refund Policy, please contact us:

Store Name: Caremsd

Email: contact@caremsd.shop

Phone: +1 828-283-3672

Business Address: 108 Smokey Meadows Way, Canton, NC 28716, United States

Thank you for shopping with Caremsd!